Privacy Policy
Last updated: February 2026
Backup Power Texas ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and what choices you have.
Information We Collect
When you request a backup power assessment, we collect:
- •Contact information — name, phone number, email address, and street address
- •Home details — square footage, year built, AC systems, solar panels, fuel type, HOA restrictions
- •Energy consumption data — monthly kWh usage extracted from uploaded energy bills
- •Energy bill images — photos or PDFs of your electricity bills uploaded for analysis
- •Service preferences — backup scope, duration, budget range, and primary goals
How We Use Your Information
- •Generating your personalized backup power assessment and product recommendations
- •Analyzing your energy bills using AI to determine accurate system sizing
- •Sending you assessment results and recommendations via email
- •Communicating with you via SMS about your assessment, bill upload reminders, and responses to your inquiries
- •Connecting you with qualified, vetted Texas backup power installers
SMS Communication
By submitting a form on backuppowertexas.com, you consent to receive text messages from Backup Power Texas at the phone number you provided. Messages include assessment confirmations, energy bill upload reminders, and responses to your inquiries. Message frequency varies. Message and data rates may apply. Reply STOP to cancel. Reply HELP for help.
MMS / Image Uploads
You may send photos of your energy bills via text message (MMS) or through our website for analysis. These images are processed using AI to extract consumption data for your backup power assessment. Images are stored securely and are not shared with third parties except as needed to provide our service.
Third-Party Services
We use the following third-party services to operate our platform:
Twilio
SMS and MMS delivery
Airtable
Lead management and CRM
Resend
Email delivery
OpenAI
AI-powered communication
Anthropic (Claude)
Energy bill analysis
Vercel
Website hosting and file storage
Each service processes data according to their own privacy policies. We only share the minimum data necessary for each service to function.
Data Retention
We retain your information for as long as needed to provide our service and fulfill the purposes described in this policy. If you request deletion of your data, we will remove it from our active systems within 30 days, except where retention is required by law.
Your Rights
You have the right to request access to, correction of, or deletion of your personal information at any time. To make a request, contact us using the information below.